Beware. Products not as described on the website and complete lack of customer service in trying to resolve problems. Having to involve Trading Standards.
Ordered two x Vale for Velux black out blinds for next day delivery in white. One was damaged upon receipt, customer services were quick to send out replacement bars, however now that both blinds have been installed it's apparent how poor quality the material is. Fabric in both blinds ruckles at the edges all the way down each side resulting in a cheap and poorly made look. Really disappointed especially as they were installed as part of a surprise bedroom makeover for my daughter. Despite sending out new bars customer services weren't particularly empathetic about the faulty product or the fact packaging was broken /open so I haven't tried asking them for help a second time. I'm hoping that the ruckles will settle down, if not I've wasted my money and will have to replace.
Buyer beware.... I purchased their Vale alternative to Fakro blinds and regretted it once they arrived. They are far lower quality than the original and difficult, if not impossible, to fit properly. The customer service is responsive but almost condescending in the way they communicate with you if you are not an expert on blinds... The blind also had a couple of noticeable creases; their advice: As for the creases, once the blind has been fitted if you leave it down for a while the heat from the room should help and the crease should become less visible. Great.My advice, pay more for the original product, and stay away from these cheaper, but ultimately much lower quality products. Ten days later I have already had to replace their shoddy blind with an original Fakro from another company.... It was my mistake buying this blind to start with (you get what you pay for) but it was pretty clear Vale Blinds had no interest in helping me out, hence purchasing from an alternative (cheaper and more helpful) supplier.
First local company I had a quote from was 1800, the second was 2500I ordered from Vale and paid under 400 and with only 4 screws fitted them all in 30 minutes. Good quality ,nice people, and NOT rip off artists like the first two. Will ALWAYS go to them !
The black out blinds for Falcro, so easy to install and look fantastic. Highly recommended company
Vale Blinds is a UK Home Goods Store based in Bottesford, Yorkshire and the Humber. Vale Blinds is located at Mulberry House, Station Rd, Bottesford, Nottingham NG13 0EN, UK.
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